Home » CTDOT Releases Customer Experience (CX) Action Plan Video

In the News

CTDOT Releases Customer Experience (CX) Action Plan Video

Mar 21, 2023

The Connecticut Department of Transportation (CTDOT) released a video that provides a summary of the meaningful feedback from all the Customer Experience outreach and engagement activities conducted in 2022. With the launch of this new video, CTDOT is extending an invitation to the public to share their ideas for improving public transportation in Connecticut.

Public transportation infrastructure is made for our residents, and is best with their input. So if this video inspires new ideas, we want to hear from you.

Since last Spring, the CTDOT Customer Experience Unit has held more than 25 stakeholder interviews and 10 focus groups, conducted a front-line employee survey and an online public survey, and held more than three dozen pop-up events in communities around the state to begin the development of the CTDOT CX Action Plan.

“The ideas and feedback we’ve heard from customers are helping us define a vision for the future of public transportation in Connecticut,” said Connecticut Department of Transportation Commissioner Garrett Eucalitto. “We are using this information to prioritize customers’ needs and make transit more reliable, accessible, safe and comfortable for everyone.”

The YouTube video can be found here: (https://www.transitcx.com/video-ideas/)

YouTube provides closed captioning and non-English translation options.

The idea form can also be found directly below the video, and will be open until March 31, 2023.

All ideas collected will help inform the creation of the first-ever statewide CX Action Plan, which will be released later this spring.

To request a transcript/printed version of the video, paper copy of the video with text, or leave an idea via email, phone, or mail, please:

Email: DOT.TransitCX@ct.gov
Phone: (860) 594-3618
Mail: Attention CX Action Plan, Bureau of Public Transportation, PO Box 317546, Newington, Conn. 06131-7546
Language assistance may be requested by contacting CTDOT at (860) 594-2109. Persons having a hearing or speech disability may dial 711 for Telecommunications Relay Service (TRS). Language assistance is provided at no cost and efforts will be made to respond in a timely manner to requests for assistance.

The latest news and information can be found at TransitCX.com.